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Shipping Policy
Shipping Information
At Cllowear, we are committed to delivering your order quickly, safely, and efficiently. Below is everything you need to know about our shipping process:
Processing Time
Orders are typically processed within 48 hours after payment confirmation. Please note that during peak seasons or promotional events, processing times may be slightly longer.
Shipping Methods
We ship using reliable carriers such as DHL, FedEx, and others to ensure fast and secure delivery—typically within 1–3 business days after processing.
Shipping fees are calculated fairly and transparently. You can view the estimated shipping cost at checkout before completing your order. The shipping cost is included in your final payment.
Estimated Delivery Time
Standard delivery usually takes between 5–15 business days, depending on your location and order size. Please be aware that delivery times may be affected by unexpected factors such as weather conditions, carrier delays, or other unforeseen events. If there is an issue with your shipment, we will notify you promptly.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package via our website or directly through the carrier's tracking page.
Shipping Delays & Issues
While we do our best to ensure timely delivery, external factors may occasionally cause delays. If you experience any shipping-related issues, please reach out to our Customer Service team—we’re here to help resolve any problems as quickly as possible.
Order Changes & Cancellations
Need to modify or cancel your order? Please contact us as soon as possible. Once your order has been processed and shipped, we’re unable to make changes or cancellations.
Need Help?
If you have any questions about our shipping policy or need assistance with an order, don’t hesitate to contact our Customer Service team. We’re always happy to help!